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News Cafe reply to their poor service

Obviously the other day when I wrote about the non existent service at News Cafe at Cape Town International Airport, I sent them a link to the article and explained what had happened. So…I received a reply yesterday:

Hi Sean

Thank you for taking the time to inform us of your experience at News Cafe and please accept my apologies for the poor service received.

News Cafe is at a key entry-exit point and therefore any experience created there, could have a lasting impression on a visitor’s overall experience of Cape Town.

Please be assured that this matter has been addressed with our managers at the unit. They do not take this matter lightly and are committed to providing a great experience everytime.

When you do pass by the airport again, please do visit us and rate our service; I would appreciate your feedback.

(I was then given the contact numbers of the operations manager and the manager at News Cafe in Cape Town)


Jacques James

So that is where we are at the moment and I will definitely make a stop past News Cafe next time I’m at Cape Town International Airport. The great thing is that I now have the managers number so if anything goes wrong, I can just give him a call directly from my table. Awesome!

I also has some readers e-mailing me asking if I made that story at News Cafe up. Trust me, you cannot make a story like that up! It’s too bizarre to think of a story like that. We left there with some anger but for me it was more amusement than anything else, just thinking that service like that existed in the world.

Anyway that’s the story at the moment I will let you know what happens next time.

I mean it can’t possibly get any worse, so anything will be an improvement on last time.

Sean Lloyd

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